Need Help?

Reminder: You must be within range of a TWC WiFi Hotspot to connect.

  • Need help signing in?
    • Start enjoying fast, reliable wireless Internet in minutes after just a few easy steps.

      • First, make sure you are within range of a TWC WiFi Hotspot and that the WiFi feature on your mobile device is turned on.
      • Select TWCWiFi from available wireless networks.
      • Open your browser. The TWC WiFi Connection page will appear.
      • If you're a Standard Internet customer or above, enter your credentials. You can either use your TWC ID or your Time Warner Cable email and password.
      • If you're not a Standard Internet customer or above, request a 30-minute free trial or purchase a TWC Access Pass for as little as $2.95/hour.
      • Accept the Terms of Use, click Submit and connect.
  • Where do I find TWC or partner hotspots?
    • Visit the TWC WiFi Coverage Map to locate hotspots near you or where you want to go. You can also download the free TWC WiFi Finder app on your device. Finally, look for TWCWiFi on your device's wireless connections list. If TWCWiFi is not on the list of available wireless networks, check for CableWiFi®. Customers who qualify for free access on TWCWiFI also qualify for free access to CableWiFi® hotspots.

      Note: Free Trial and Access Pass users cannot take advantage of CableWiFi.

  • What is TWC WiFi
    • TWC WiFi is part of a nationwide WiFi network that provides fast, reliable wireless internet access outside of the home. Look for the TWCWiFi or CableWiFi network name using your wi-fi enabled device to connect.