• What is my TWC Customer Username and Password?
  • TWC WiFi Hotspot FAQs
    • Who can use TWC WiFi® Hotspots?
      Access to TWC WiFi® and partner hotspots is free for all TWC Internet customers except those on Basic, Lite, Every Day Low Price, and Essentials service tiers. It's also free for Business Class Internet customers and includes Starter Internet customers in the Kansas City area.
    • How do I sign in to a TWC WiFi® Hotspot?
      First, make sure you are within range of a TWC WiFi® Hotspot and that the WiFi feature on your mobile device is turned on.

      Select a TWCWiFi network name from available wireless networks. You may see two options; TWCWiFi and TWCWiFi-Passpoint.

      TWCWiFi

      1. On selecting the TWCWiFi network name, open your browser and the TWCWiFi sign-in portal will appear.
      2. Sign-in using either your TWC ID and password or your TWC email address and password. If you are not a qualified customer, select the Guest Access tab to request a Free Trial or purchase a TWC Access Pass.
      3. Accept the terms and conditions and connect.

      TWCWiFi-Passpoint

      1. On selecting the TWCWiFi-Passpoint network name, your device's native sign in screen will appear
      2. Sign in using your TWC ID and password, follow prompts and connect.

      If you need additional assistance, please call our WiFi hotspot customer support hotline at 1-888-851-9350.

    • Is the TWCWiFi network name secure?
      The TWCWiFi network uses secure sign in and authentication protocols, but you should also always seek SSL secure websites (https://....) when conducting data sensitive transactions just as you would for any Internet use. If you want maximum security where your data has an additional layer of encryption, you can select the TWCWiFi-Passpoint network name when available and sign in using your TWC ID.
    • Will my company's Virtual Private Network (VPN) work with TWC WiFi® Hotspots?
      Yes, most VPNs are designed to work with hotspot networks including TWC WiFi® Hotspots. If you have trouble using your VPN over the TWC WiFi® Hotspot network, consult your company's IT department for support.
    • How do I access free WiFi in NYC parks?
      If you're in a NYC Park where Time Warner Cable provides WiFi, all TWC Internet customers except those on Basic, Lite, Every Day Low Price or Essentials service tiers get free access on any of the TWC WiFi network names, just like they do at all other TWC WiFi® Hotspots. Non-qualified customers can also connect through either the TWCWiFi or GuestWiFi network names.

      When connecting to TWCWiFi, select the Guest tab for a Free Trial or to purchase an Access Pass. When connecting to GuestWiFi, select one of two options:

      • Three free 10 minute sessions within a 30 day period on a single device
      • A Day Pass for $.99
  • Free Trial and Access Pass FAQs
    • What is an Access Pass?
      If you don't qualify for free access to TWC WiFi, you can still connect by purchasing an Access Pass. Prepaid access options are available on the TWCWiFi network only (not on TWCWiFi-Passpoint) and can be found on all hotspots located within the Time Warner Cable serviceable area. You can purchase an Access Pass for an hour, 24 hours, 7 days or 30 days and they can be used on most hotspots with the TWCWiFi network name.
    • Where can I connect using a Access Pass?
      After you have connected the first time with an Access Pass and provided your Access Pass has not expired, your device will automatically connect to most hotspots with the TWCWiFi network name without requiring sign-in. Some hotspots that broadcast the TWCWiFi network name will not support Access Pass because they are located outside the Time Warner Cable serviceable area.
    • How do I purchase an Access Pass?
      An Access Pass can only be purchased on the TWCWiFi network (not on TWCWiFi-Passpoint or CableWiFi).
      1. After selecting TWCWiFi, open your browser and you will be on the TWC WiFi sign in portal.
      2. Choose the Guest tab.
      3. Select Access Pass.
      4. Enter your email address and create a password and pin number for your account. Use these credentials if you want to connect on other devices, or to renew your Access Pass once expired.
      5. Provide the required payment information.
      6. Agree to the terms of service.
      7. Click Order to process your transaction.
      8. You are automatically signed in and ready to go.

      Your pass will be active for the amount of time purchased and you will receive an email confirming your purchase.

    • Do I need to sign in every time I want to connect after I have purchased an Access Pass?
      No, after you have connected the first time with an Access Pass and provided your Access Pass has not expired, your device will automatically connect to other hotspots with the TWCWiFi network name within the Time Warner Cable serviceable area. If you decide to use another device, you will need to sign in using the credentials created at the time of purchase.
    • How do I find out how much time is left on my Access Pass?
      Each time you successfully connect to a TWCWiFi Hotspot and open your browser, a welcome page will show the time available on your Access Pass.
    • Is there a limit to the number of devices I can use to connect using my Access Pass?
      There is no limit to the number of devices, but only 3 devices can connect to the network at the same time. If you are using a new device, sign in using the credentials you created at the time of purchase.
    • How does the Free Trial work?
      The Free Trial begins when you first access the network on the device on which you made the request. You will be able to access the network from that device for the amount of free time specified. If you disconnect before your time has expired, you may reconnect on the same device and use the remaining free time as specified.
    • How do I continue to get WiFi access after my Free Trial ends?
      You may purchase an Access Pass starting at just $2.95/hour or you can sign-up for TWC Internet service at home. Access to TWC's nationwide WiFi network is free for all Internet customers except those on Basic, Lite, Every Day Low Price or Essentials service tiers.
    • What is a TWC Free Trial Promo code?
      Sometimes TWC Free Trial Promo Codes are handed out at events or through other marketing activities. If you have received a Promo Code for free access to TWC WiFi, connect to the TWCWiFi network name, open your browser, click on the Guest tab, select Free Trial and look for the option to enter in your code for free access. The Promo Code you were given will tell you how much free time you have using TWC WiFi.
  • CableWiFi FAQs
    • What is CableWiFi®?
      CableWiFi® is a wireless network name created through a collaboration of U.S. Internet Service Providers including Bright House Networks, Cablevision, Comcast, Cox Communications and Time Warner Cable. It gives our Internet customers access to a collective nationwide network of over 300,000 WiFi hotspots.
    • Who can access the CableWiFi® network?
      Access to the CableWiFi network is free for all TWC Internet customers except those on Basic, Lite, Every Day Low Price, and Essentials service tiers. It's also free for Business Class Internet customers and includes Starter Internet customers in the Kansas City area.
    • How do I sign in to the CableWiFi® network?
      1. Turn on the WiFi feature on your mobile device.
      2. Select the CableWiFi network name from available wireless networks.
      3. Open your browser.
      4. Select Time Warner Cable as your service provider.
      5. Enter your TWC ID and password.
      6. Accept the terms and conditions and connect.
      7. If you need additional assistance, please call our WiFi hotspot customer support hotline at 1-888-851-9350.
    • If I see both the TWCWiFi and the CableWiFi® network names, which one should I use?
      TWC customers should always select TWCWiFi over CableWiFi to get the best customer experience.
  • TWC WiFi-Passpoint FAQs
    • What is TWCWiFi-Passpoint?
      TWCWiFi-Passpoint is a free, secure WiFi network option available to TWC Internet Customers except those on Basic, Lite, Every Day Low Price and Essentials service tiers, who want maximum security when they connect to the Internet on-the-go.
    • What type of security does TWCWiFi-Passpoint network provide?
      The TWCWiFi-Passpoint network uses the latest generation security which is enterprise-grade WPA2™, providing a deeper layer of encryption for maximum security comparable to cellular networks.
    • How do I access TWCWiFi-Passpoint?
      Select the TWCWiFi-Passpoint network name when you are within range and you will be prompted for a username and password. Enter your TWC ID or My Account ID and password to connect.
    • What TWC credentials do I need to access TWCWiFi-Passpoint?
      If you are a residential TWC Internet customer who qualifies for free access, use your TWC ID. If you do not have a TWC ID, you can register for one here. Access to TWC WiFi® and partner hotspots is free for all TWC Internet customers except those on Basic, Lite, Every Day Low Price, and Essentials service tiers.

      If you are a TWC Business Class Internet customer, use your My Account username and password. If you do not have My Account credentials, you can register for them here.
    • Is the process for signing in to TWCWiFi-Passpoint the same for all operating systems?
      The experience may vary depending on your device and operating system. Below are instructions for signing in using the some of the most common operating systems.

      iOS devices:

      1. Select TWCWiFi-Passpoint from the list of available networks on your device
      2. Enter your TWC ID and password and click Join
      3. Click Accept

      Android devices:

      1. Select TWCWiFi-Passpoint from the list of available networks on your device
      2. Enter your TWC ID in the "Identity" field
      3. Enter your TWC password in the "Password" field
      4. Click Connect

      Windows:

      1. Select TWCWiFi-Passpoint from the list of available networks on your device
      2. Enter your TWC ID and password
      3. Click OK

      MAC:

      1. Select TWCWiFi-Passpoint from the list of available networks on your device
      2. Enter your TWC ID and Password
      3. Click Join
    • Who can access TWCWiFi-Passpoint?
      Access to TWCWiFi-Passpoint and partner hotspots is free for all TWC Internet customers except those on Basic, Lite, Every Day Low Price, and Essentials service tiers. It's also free for Business Class Internet customers and includes Starter Internet customers in the Kansas City area.

      The service is not available for free trial or prepaid access customers using the TWCWiFi network.
    • My device already automatically connects to the TWCWiFi network. Does that mean I will automatically connect to the TWCWiFi-Passpoint network as well?
      No, you will need to select the TWCWiFi-Passpoint network name the first time and enter your TWC ID and password to connect.
    • If I have already connected to the TWCWiFi-Passpoint network, does that mean I will automatically connect to the TWCWiFi network as well?
      If you have never connected to TWCWiFi, you will have to select that network to connect the first time but you will not need to re-enter your credentials.
    • Do I need to sign in every time I use the TWCWiFi-Passpoint network?
      After you sign in to the TWCWiFi-Passpoint network for the first time, your autoconnection will be seamless as long as you remain a qualified TWC Internet customer. There are some instances where autoconnection is affected by the type of device, app or operating system used. If this happens, you will need to select the TWCWiFi-Passpoint network name again to connect.
    • When should I choose TWCWiFi-Passpoint over TWCWiFi?
      For customers who want maximum security, TWCWiFi-Passpoint provides an encrypted connection comparable to that used by cellular networks.

      Regardless of network, users should always seek SSL secure websites (https://....) when conducting data sensitive transactions, just as they would for any Internet use.
    • Is the additional layer of encryption on TWCWiFi-Passpoint also available on CableWiFi?
      No, at this time the additional layer of encryption is not yet available on CableWiFi.
Customer Care
Need Help? Start with FAQs or Chat. If you need additional support, call us at 1-888-851-9350