• What is my TWC Customer Username and Password?
  • If I see TWCWiFi, TWCWiFi-Passpoint and CableWiFi network names, which should I select?
    • Customers should select TWCWiFi or TWCWiFi-Passpoint for maximum security as both networks are tailored of our customers. If you are traveling and don't see either network, look for CableWiFi.
  • TWC WiFi Hotspot FAQs
    • Who can use TWC WiFi® Hotspots?
      Access to TWC WiFi® and partner hotspots is free for qualified Internet customers which includes most TWC Internet Customers and Spectrum Internet customers with a TWC ID username and password.

      If you don't meet any of these criteria, you can still access TWC WiFi® Hotspots through a Free Trial or by purchasing an Access Pass.
    • How do I sign in to a TWC WiFi® Hotspot?
      First, make sure you are within range of a TWC WiFi® Hotspot and that the WiFi feature on your mobile device is turned on.

      Select a TWCWiFi network name from available wireless networks. You may see these options: TWCWiFi and TWCWiFi-Passpoint.

      TWCWiFi

      1. On selecting the TWCWiFi network name, open your browser and the TWCWiFi sign-in portal will appear.
      2. Sign in using your TWC ID username and password. If you are not a qualified customer, select the Guest Access tab to request a Free Trial or purchase an Access Pass.
      3. Accept the terms and conditions and connect.

      TWCWiFi-Passpoint

      1. On selecting the TWCWiFi-Passpoint network name, your device's native sign in screen will appear
      2. Sign in using your TWC ID username and password then follow prompts and connect.

      If you need additional assistance, please call our WiFi hotspot customer support hotline at 1-888-851-9350.

  • Free Trial and Access Pass FAQs
    • What is an Access Pass?
      If you don’t qualify for free access to TWC WiFi, you can still connect by purchasing an Access Pass. Prepaid access options are available using the TWCWiFi network name only (not on TWCWiFi-Passpoint) and is available for purchase on most hotspots. You can purchase an Access Pass for an hour, 24 hours, 7 days or 30 days and before it expires can use it on most hotspots with the TWCWiFi network name. Your device will automatically connect to these hotspots but if you decide to use another device, you will need to sign in using the credentials created at the time of purchase. Each time you connect and open your browser, you will be notified how much time is left on your Access Pass.
    • How do I purchase an Access Pass?
      An Access Pass can only be purchased on the TWCWiFi network (not on TWCWiFi-Passpoint or CableWiFi).
      1. After selecting TWCWiFi, open your browser and you will be on the TWC WiFi sign in portal.
      2. Choose the Guest tab.
      3. Select Access Pass.
      4. Enter your email address and create a password and PIN number for your account. Use these credentials if you want to connect on other devices, or to renew your Access Pass once expired.
      5. Provide the required payment information.
      6. Agree to the terms of service.
      7. Click Order to process your transaction.
      8. You are automatically signed in and ready to go.

      Your pass will be active for the amount of time purchased and you will receive an email confirming your purchase.

    • Is there a limit to the number of devices I can use to connect using my Access Pass?
      There is no limit to the number of devices, but only three devices can connect to the network at the same time. If you are using a new device, sign in using the credentials you created at the time of purchase.
    • Where can I connect using a Access Pass?
      After you have connected the first time with an Access Pass and provided your Access Pass has not expired, your device will automatically connect to other hotspots with the TWCWiFi network name. Some hotspots that broadcast the TWCWiFi network name will not support Access Pass because they are located outside the serviceable area.
    • When does my Access Pass time begin?
      Your time begins when you sign in to the network and will remain active for the consecutive amount of time purchased. You may also refer to your confirmation email for detailed information.
    • Do I need to sign in every time I want to connect after I have purchased an Access Pass?
      No, after you have connected the first time with an Access Pass and provided your Access Pass has not expired, your device will automatically connect to other hotspots with the TWCWiFi network name within the serviceable area. If you decide to use another device, you will need to sign in using the credentials created at the time of purchase.
    • How do I find out how much time is left on my Access Pass?
      Each time you successfully connect to a TWCWiFi Hotspot and open your browser, a welcome page will show the time available on your Access Pass. You may also refer to your confirmation email for detailed information.
    • How does the Free Trial work?
      The Free Trial begins when you first access the network on the device on which you made the request. If you disconnect before your time has expired, you may reconnect on the same device and use the remaining free time as specified. If you still want access at the end of the Free Trial period you can purchase an Access Pass.
    • How do I get a 30 minute Free Trial on TWCWiFi?
      The 30 minute Free Trial is only available when you connect using the TWCWiFi network name. From the TWCWiFi Sign in portal, select the Guest tab, select the Free Trial option, enter your email address and ZIP Code, accept the Terms of Service, and connect. The Free Trial provides 30 minutes access on TWCWiFi that begins as soon as you successfully connect to the network.
    • What is a TWC Free Trial Promo code?
      If you have received a Promo Code for free access to the TWCWiFi network and are wihin range of a hotspot, open the TWCWiFi sign in portal, click on the Guest tab, select Free Trial and look for the option to enter in your code for free access. The Promo Code you were given will tell you how much free time you have on TWCWiFi.
  • CableWiFi FAQs
    • What is CableWiFi®?
      As an extension of their Internet service, several US Internet providers enable each other's qualified Internet customers to access a nationwide network of over 500,000 WiFi hotspots through the network name CableWiFi.  
    • Who can access the CableWiFi® network?
      Access to the CableWiFi network is free for qualified Internet customers which includes most TWC Internet Customers and Spectrum Internet customers with a TWC ID username and password.
    • How do I sign in to the CableWiFi® network?
      1. Turn on the WiFi feature on your mobile device.
      2. Select the CableWiFi network name from available wireless networks.
      3. Open your browser.
      4. Select Time Warner Cable as your service provider.
      5. Enter your TWC ID and password.
      6. Accept the terms and conditions and connect.
      7. If you need additional assistance, please call our WiFi hotspot customer support hotline at 1-888-851-9350.
  • TWC WiFi-Passpoint FAQs
    • What is TWCWiFi-Passpoint?
      TWCWiFi-Passpoint is a maximum security WiFi network option for qualified Internet customers. TWCWiFi-Passpoint provides the same type WPA2 enterprise grade encryption as your Home WiFi network, allowing you to send security-sensitive data when you're away from home.
    • Who can access TWCWiFi-Passpoint?
      Access to the TWCWiFi-Passpoint network is free for qualified Internet customers which includes most TWC Internet Customers and Spectrum Internet customers with a TWC ID username and password.
Customer Care
Need Help? Start with FAQs or Chat. If you need additional support, call us at 1-888-851-9350