• What is my TWC Customer Username and Password?
  • TWC WiFi Hotspot FAQs
    • Who can use TWC WiFi® Hotspots?
      Access to TWC WiFi® and partner hotspots is free for TWC Internet customers with Standard Internet or above, Business Class Internet customers and for Starter Internet customers in the Kansas City area. TWC Internet Essentials customers are not eligible.

      If you don't meet any of these criteria, you can still access TWC WiFi® Hotspots through a Free Trial or by purchasing a TWC Access Pass.
    • How do I sign in to a TWC WiFi® Hotspot?

      First, make sure you are within range of a TWC WiFi® Hotspot and that the WiFi feature on your mobile device is turned on.

      Select a TWCWiFi network name from available wireless networks. You may see two options; TWCWiFi and TWCWiFi-Passpoint.

      TWCWiFi

      1. On selecting the TWCWiFi network name, open your browser and the TWCWiFi sign-in portal will appear.
      2. Sign-in using either your TWC ID and password or your TWC email address and password. If you are not a qualified customer, select the Visitor Access tab to request a Free Trial or purchase a TWC Access Pass.
      3. Accept the terms and conditions and connect.

      TWCWiFi-Passpoint

      1. On selecting the TWCWiFi-Passpoint network name, your device's native sign in screen will appear
      2. Sign in using your TWC ID and password, follow prompts and connect.

      If you need additional assistance, please call our WiFi hotspot customer support hotline at 1-888-851-9350.

    • Is the TWCWiFi network name secure?
      The TWCWiFi network uses secure sign in and authentication protocols, but you should also always seek SSL secure websites (https://....) when conducting data sensitive transactions just as you would for any Internet use. If you want maximum security where your data has an additional layer of encryption, you can select the TWCWiFi-Passpoint network name when available and sign in using your TWC ID.
    • Will my company's Virtual Private Network (VPN) work with TWC WiFi® Hotspots?
      Yes, most VPNs are designed to work with hotspot networks including TWC WiFi® Hotspots. If you have trouble using your VPN over the TWC WiFi® Hotspot network, consult your company's IT department for support.
    • How do I access free WiFi in NYC parks?

      If you're in a NYC Park where Time Warner Cable provides WiFi, you can connect through either the GuestWiFi, TWCWiFi or TWCWiFi-Passpoint network names. TWC customers with Standard Internet or above can access free WiFi through TWC's WiFi network names, just like they do at any other TWC WiFi® Hotspot. Non-customers can connect through TWCWiFi as a Guest for a Free Trial or purchase an Access Pass, or they can select the GuestWiFi network name and select one of two options:

      • Three free 10 minute sessions within a 30 day period on a single device
      • A Day Pass for $.99

      To connect to GuestWiFi:

      1. Select GuestWiFi network name from available wireless network options.
      2. On Sign in screen, choose one of the Guest Access Options and accept Terms of Service to continue.
      3. If you select Day Pass, you will need to register and provide payment information before being connected.
      4. Once connected you will see a connect success page and can then continue to your preferred browser.
  • Free Trial and Access Pass FAQs
    • What is an Access Pass?
      If you don't qualify for free access to TWC WiFi, you can still connect by purchasing an Access Pass. Prepaid access options are available using the TWCWiFi network name only (not on TWCWiFi-Passpoint) and is available for purchase on all those hotspots. You can purchase an Access Pass for an hour, 24 hours, 7 days or 30 days.
    • Where can I connect using a Access Pass?
      After you have connected the first time with an Access Pass and provided your Access Pass has not expired, your device will automatically connect to other hotspots with the TWCWiFi network name.
    • How do I purchase an Access Pass?

      An Access Pass can only be purchased on the TWCWiFi network (not on TWCWiFi-Passpoint or CableWiFi).

      1. After selecting TWCWiFi, open your browser and you will be on the TWC WiFi sign in portal.
      2. Choose the Guest tab.
      3. Select Access Pass.
      4. Enter your email address and create a password and pin number for your account. Use these credentials if you want to connect on other devices, or to renew your Access Pass once expired.
      5. Provide the required payment information.
      6. Agree to the terms of service.
      7. Click Order to process your transaction.
      8. You are automatically signed in and ready to go.

      Your pass will be active for the amount of time purchased and you will receive an email confirming your purchase.

    • Do I need to sign in every time I want to connect after I have purchased an Access Pass?
      No, after you have connected the first time with an Access Pass and provided your Access Pass has not expired, your device will automatically connect to other hotspots with the TWCWiFi network name within the Time Warner Cable serviceable area. If you decide to use another device, you will need to sign in using the credentials created at the time of purchase.
    • How do I find out how much time is left on my Access Pass?
      Each time you successfully connect to a TWCWiFi Hotspot and open your browser, a welcome page will show the time available on your Access Pass.
    • Is there a limit to the number of devices I can use to connect using my Access Pass?
      There is no limit to the number of devices, but only 3 devices can connect to the network at the same time. If you are using a new device, sign in using the credentials you created at the time of purchase.
    • How does the Free Trial work?
      The Free Trial begins when you first access the network on the device on which you made the request. You will be able to access the network from that device for the amount of free time specified. If you disconnect before your time has expired, you may reconnect on the same device and use the remaining free time as specified.
    • How do I continue to get WiFi access after my Free Trial ends?
      You may purchase an Access Pass starting at just $2.95/hour or if you would like free TWC WiFi all the time, sign-up for TWC Standard Internet or higher for your home service.
    • What is a TWC Free Trial Promo code?
      Sometimes TWC Free Trial Promo Codes are handed out at events or through other marketing activities. If you have received a Promo Code for free access to TWC WiFi, connect to the TWCWiFi network name, open your browser, click on the Guest tab, select Free Trial and look for the option to enter in your code for free access. The Promo Code you were given will tell you how much free time you have using TWC WiFi.
  • CableWiFi FAQs
    • What is CableWiFi®?
      CableWiFi® is a wireless network name created through a collaboration of U.S. Internet Service Providers including Bright House Networks, Cablevision, Comcast, Cox Communications and Time Warner Cable. It gives our Internet customers access to a collective nationwide network of over 300,000 WiFi hotspots.
    • Who can access the CableWiFi® network?
      TWC customers with Standard Internet service or above and all Business Class Internet customers can access the CableWiFi® network for free.
    • How do I sign in to the CableWiFi® network?
      1. Turn on the WiFi feature on your mobile device.
      2. Select the CableWiFi network name from available wireless networks.
      3. Open your browser.
      4. Select Time Warner Cable as your service provider.
      5. Enter your TWC ID and password.
      6. Accept the terms and conditions and connect.
      7. If you need additional assistance, please call our WiFi hotspot customer support hotline at 1-888-851-9350.
    • If I see both the TWCWiFi and the CableWiFi® network names, which one should I use?
      TWC customers should always select TWCWiFi over CableWiFi to get the best customer experience.
  • TWC WiFi-Passpoint FAQs
Customer Care
Need Help? Start with FAQs or Chat. If you need additional support, call us at 1-888-851-9350