TWC WiFi™ is a fast and easy way for Time Warner Cable Internet customers to access the Internet when outside of their home or office to:

• socialize online
• stream videos
• video conference
• skype with a friend
• listen to Pandora
• play online games
• email
• or just surf the Net

Use any WiFi-enabled laptop, phone or tablet to find and use TWC WiFi™ hotspots with the network name or service set identifier (SSID) "TWCWiFi". Connect to TWCWiFi to enjoy high speed wireless Internet access at:

• public outdoor spaces
• coffee shops
• restaurants
• health clubs
• auto service centers
• medical offices
• salons
• parks
• train stations
• the beach!

Absolutely! Our TWC WiFi™ Hotspots are easy to use and free all the time, every time for TWC customers with Standard Internet or above, Mobile Internet, Business Class High Speed Internet and for Starter Internet customers residing in the Kansas City area. Use your device's wireless connection finder to locate the TWCWiFi network SSID, and then sign in using your TWC email address and password or TWC ID. If you don't have a qualifying TWC internet service, you can still access TWC WiFi Hotspots by using a TWC Access Pass.

Initial access to TWC WiFi requires the user provide log in credentials that identify the user as a current, qualified TWC Residential or Business Class customer. Credentials can either be a TWC ID and Password or Time Warner Cable email and password.

Residential Customers:
A TWC ID is a unique ID created by you that allows you to access information on your TWC services, TWC applications and more.
If you do not already have one, register for a TWC ID now.
Forgot your User name? No problem. Go to retrieve your TWC ID Username here.
Forgot your Password? We can help you to reset your TWC ID Password.

A TWC email and password is an e-mail associated with your TWC account (for example, john@rr.com, jane@roadrunner.com or joe@socal.rr.com). Registration for this email usually occurs when your home internet is first installed.
Forgot your Email? Retrieve your Time Warner Cable Email here.
Forgot your Passwrod? Reset your Time Warner Cable Password.

Business Class Customers:
If you are a Business Class High Speed Customer, use your Business Class email address and password. For support on Business Class credentials, go to Time Warner Cable Business Class My Account.

If you have recently upgraded your internet service, you need to refresh your account settings before you'll be able to access TWC WiFi. You can do this simply by signing in to My Services.

For additional log-in support, you can chat online or contact 1-888-851-9350.

If you don't subscribe to Time Warner Cable's Standard Internet speed or above, Business Class Internet or Mobile Internet, you can still access our TWC WiFi hotspots by using a TWC Access Pass. These can be purchased when you first connect to a TWC WIFi hotspot to give you access for an hour, 24 hrs, 7 days or 30 days. You can also try our TWC Access Pass for free for 30 minutes. TWC Access Pass for purchase is not available in NYC.

You will be sent an access code to your mobile phone. Connect to a TWC WiFi hotspot and log in with your code to receive 30 minutes of free access time.

Access time will start when you access the network for the first time using your access code.

Yes. You can log back into the network and use the remaining time on your access code by clicking on "I already have an access code" on the main TWC WiFi™ login page.

Yes. Access codes sent to mobile phones expire after 30 days.

No. Once a TWC Access Code is sent to a mobile phone, no other codes can be sent to it.

No. You can connect using any WiFi enabled device.

There is no limit to the number of devices, but only one device can connect to the network at a time with a single TWC Access Code login.

To get started:

1. Use your device's wireless connection finder to locate TWCWiFi (SSID) hotspots nearby. Consult our Coverage Map if TWCWiFi does not appear.
2. When you initially connect to TWCWiFi, a sign-up page will appear. Choose the "Not an Internet Customer" link, then click "Get Started"
3. Select your hourly, daily, weekly or monthly TWC Access Pass.
4. You will be asked to enter an email address and create a password that you will use for log in
5. Provide the required account and payment information.
6. Agree to the terms of service.
7. Click order to process your transaction.
8. You are automatically signed in and ready to go.

Your pass will be active for the amount of time purchased and you will receive an email confirming your purchase. TWC Access Pass for purchase is not available in NYC.

Each time you sign in to TWC WiFi™, the "You are now connected" welcome page will show time available on your TWC Access Pass. From this page, you can also find support and explore links to other services.

Change your password by connecting to the TWC WiFi™ network. While signed-in, click on "Edit account info" and enter your current and new passwords.

Call 888-851-9350.

TWC WiFi™ is available to use whenever the network name or SSID TWCWiFi shows on your device's wireless connections list. Select the TWCWiFi network and sign in. If TWCWiFi s not on the list of available wireless networks check our Coverage Map to find the nearest TWC WiFi hotspot. We will be expanding the network in the coming months so check in us with again as our network grows

TWC WiFi™ works indoors and outdoors. Outdoor hotspot signals are often strong enough to provide coverage inside if you are close enough to the hotspot (indoor coverage is not guaranteed). Separate indoor access points are located inside participating business locations and public venues around town. Check our Coverage Map.

If you can't find an answer to your question here, call 888-851-9350.

No. The TWC WiFi™ network will recognize the device you used when you enter your email address and password. When you connect again using the same device, you will bypass the email address and password fields for quick, easy access. Your credentials will be stored for 60 days, after which time you will have to log in again. If you connect using a different device you will be prompted to input your email address and password again.

There's no limit to the number of devices you can use to connect to TWC WiFi™ but only three devices can be connected simultaneously.

WiFi is a popular term for a wireless technology based on an industry standard known as IEEE 802.11. Devices that meet this standard are called "WiFi devices" and enable the user to connect to the Internet without wires. WiFi enabled devices include: laptops, tablets, desktop computers, smart phones, MP3 players and personal game consoles. If you do not know if your device is a wireless device, check your available network connections. If wireless is available, the list of wireless connections (SSIDs) will be displayed.

A service set identifier (SSID) is a name broadcast from an 802.11 wireless access point or "hotspot". To get consistent, secure coverage from a provider you know and trust, always choose the network name or SSID TWCWifi if it is available.

No, you do not need any special applications or software to connect to TWC WiFi™. You can use the wireless connection finder and software that comes with your WiFi-enabled device.

TWC WiFi™ works with all major web browsers on most WiFi-enabled devices (e.g. laptops, tablets, smartphones, etc.)

TWC WiFi™ works with any operating system that supports a WiFi network adapter and Internet Protocol (TCP/IP) network connection.

Your computer will stay protected from unwanted users accessing it when you connect to a network if you have a built-in firewall. Many devices have built-in firewall protection but if yours does not, you can purchase firewall software programs at a reasonable cost.

Yes, most VPNs are designed to work with hotspot networks including TWC WiFi. If you have trouble using your VPN over the TWC WiFi network, consult your company's IT department for support.

If you see TWCWiFi and still can't connect, check your WiFi-enabled device to see how many signal bars are present. If you have few bars, move to a different location to get a stronger signal and check our Coverage Map for other hotspot locations nearby. If your WiFi-enabled device and software are working properly and you still cannot get online call us at 888-851-9350.